Introduction
Podcast Expert Lab ("we", "us", "our") is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains what personal information we collect, why we collect it, how we use it, and your rights regarding that information. It applies to all interactions with our website, services, and communications.
Information We Collect
We collect personal information only when it is necessary for the provision of our services. This may include:
- Contact information — name, email address, phone number, and business name, collected when you book a Fit Call, purchase the Podcast Plan, or enquire about our services.
- Business information — details about your podcast, business goals, and audience, shared during consultations or onboarding.
- Payment information — billing details processed securely through our payment provider. We do not store payment card data directly.
- Usage data — anonymised information about how you interact with our website, collected via cookies and analytics tools.
- Communications — any information you share with us via email, enquiry forms, or during sessions.
We do not collect sensitive information (as defined under the Privacy Act) without your explicit consent.
How We Use Your Information
We use your personal information to:
- Deliver and administer our services, including the Fit Call, Podcast Plan, and premium packages
- Communicate with you about your engagement, progress, and relevant updates
- Process payments and manage billing
- Improve the quality of our services and website experience
- Send relevant information or resources where you have opted in to receive them
- Meet legal and regulatory obligations
We will not use your information for purposes unrelated to your engagement without your consent.
Disclosure to Third Parties
We do not sell, rent, or trade your personal information. We may share your information with third-party service providers who assist us in operating our business, including:
- Booking and CRM platforms — such as FG Funnels / GoHighLevel, used to manage appointments and client communications
- Payment processors — to securely process transactions
- Email and communication tools — used to deliver correspondence and updates
- Analytics providers — to understand website performance using anonymised data
All third parties are required to handle your information in accordance with applicable privacy laws. We disclose only what is necessary for each provider to perform their function.
We may also disclose your information if required by law, a court order, or a regulatory authority.
Cookies & Tracking
Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors interact with our content. Cookies may be set by us or by third-party services embedded on our site.
You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain parts of our website.
Data Storage & Security
Your personal information is stored on secure servers and protected by industry-standard technical and organisational safeguards. Access is restricted to authorised personnel only.
While we take all reasonable steps to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
Your Rights
Under Australian privacy law, you have the right to:
- Request access to the personal information we hold about you
- Request correction of information that is inaccurate, out of date, or incomplete
- Request that we delete your information, subject to any legal obligations we have to retain it
- Withdraw consent to direct marketing at any time by contacting us or using the unsubscribe link in any email we send
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
Links to Other Sites
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
Changes to This Policy
We may update this privacy policy from time to time. The current version will always be published on our website with the date of the most recent update. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
Contact
For any questions, access requests, or complaints regarding this privacy policy, contact us at: